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Privacy Policy

TradingPool Pty Ltd is committed to preserving and respecting your privacy and complying with the Privacy
Act 1988 (Cth) (Privacy Act) in respect of the collection, management and disclosure of your personal
information. TradingPool may also collect personal information for the purposes of complying with other
legislation such as the Anti-Money Laundering and Counter Terrorism Financing Act 2006 (Cth).


1. Information we collect about you
We collect personal information about our clients which generally is any information that identifies you as an
individual. This includes information such as your name, address, contact number, credit card and other
personal details. If the information we collect personally identifies you, or we can reasonably identify you
from the information you have submitted, then that information is considered to be personal information. We
collect this information for the purposes set out below (see item 4).


We also collect personal information (such as contact details) about persons who are not our clients,
including our former or potential clients, people who enter our premises, or people who apply for a job with
us. We collect this information for the following purposes:
● In the case of former clients, we collect and hold personal information to comply with our
financial services obligations.
● In the case of potential clients, we collect personal information to assist with promotional
activities, marketing research and product development.
● In the case of people who enter our premises, we collect personal information for workplace
health and safety reasons and to contact those who’ve provided services to us.
● In the case of people applying for jobs with us, we collect personal information to assist with
assessing their applications.


Usually, we collect information directly from you. We may collect such personal information from you over the
telephone, via email, when you complete an application form or from other sources during providing our
services to you. However, sometimes we also collect your personal information after receiving information via
a sponsorship agreement that we have entered with a particular party.


2. Website Cookies and the use of personal information
We make use of “cookies” technology to improve the functionality of our website. A cookie is a small string of
information that a website transfers to your browser for identification purposes.
If you provide personal information via our website (e.g. by completing an online form), cookies may be
used to match your web browser to that personal information. This may be done for the following
purposes:
● to monitor your usage of, and browsing behaviour on, our website;
● to identify information or services that may be of interest to you (based on your usage of, and
browsing behaviour on, our website); and
● related marketing purposes.


Internet browsers typically permit settings to be adjusted to manage or block cookies. However, if you
disable the cookies feature, you may not be able to access all the functionality of our website.


3. What happens if you choose not to provide the information?
You do not have to give us your personal information. However, if you choose not to, we may be unable to
provide you with all our products and services.


4. How we use your personal information
We use your personal information to:

● communicate with you;
● enable us to provide our products and services (and to provide information about those
products and services) to you;
● administer the provision of our products and services (such as make bookings, send you bills and
collect amounts owed from you);
● improve the products and services we provide to you and inform you about any improvements or
changes in those products and services;
● market products and services that we or third parties offer (you can opt out of receiving such
marketing information at any time by contacting tradingpoolbusiness@gmail.com); and
● enable us to meet our financial services obligations.


5. How we disclose your personal information
We try to minimise the instances in which we disclose your personal information to third parties. (In particular,
we will not sell your personal information to third persons.) However, there are times when we need to
disclose your personal information to third parties (mainly to enable us to provide our products and services
to you) or as required by courts, tribunals, government regulatory agencies or the police.


Note: TradingPool Pty Ltd is required under the Corporations Act 2001 (Cth) to maintain particular
transaction records and surrender them if required to the Australian Securities and Investments Commission.


6. You can access and correct information
We will take all reasonable steps to ensure that your personal information which we collect, use or disclose is
accurate, complete, relevant, not misleading and up-to-date. We encourage you to contact us about changes
to your personal details. You can also access the personal information we hold about you, except in certain
limited circumstances. If you wish to do so, please send an email to our Compliance Officer and we will
respond to you within 30 days.
You can also request that information we hold about you be corrected or deleted, and we will take such steps
as are reasonable in the circumstances to ensure this is done. If you wish to do so, please email our
Compliance Officer.


7. How we hold and secure your personal information
We take all reasonable steps to protect the security of the personal information that we hold from misuse,
loss, unauthorised access, modification or disclosure. This includes appropriate measures to protect
electronic materials and materials stored and generated in hard copy. You should be aware that the Internet
is not a secure environment. If you use the Internet to send us information, including your email address, it is
sent at your own risk.
It is your responsibility to keep your password safe.


8. Data Breach
Should any unforeseeable event occur which results in the loss, or unauthorised access or disclosure of your
personal information that is likely to result in serious harm to you, we will investigate the matter and notify you
and the Office of the Australian Information Commissioner (OAIC) as soon as practicable pursuant to our
obligations under the Privacy Act.


9. Updating our privacy statement
We may revise or update this document occasionally. The current version will be posted on our website.
You should check back to our website from time to time to view the most recent version of our privacy
statement. You can also obtain a copy of this privacy statement from the Compliance Officer.


10. Complaints and further information
If you have any complaints about our privacy practices, please email

tradingpoolbusiness@gmail.com. If you’re not satisfied with our response, you have the right to
contact the Office of the Australian Information Commissioner (‘OAIC’) to lodge a privacy complaint.
When we write to you about our decision, we will also explain how you may access an external dispute
resolution scheme or make a complaint to the OAIC.

Tradingpool Pty Ltd (ABN 31 670 865 497) is a corporate authorised representative, CAR 1306707, of AFSL Holdings Australia Pty Ltd, AFSL 460940. The information provided on this website is of a general nature and is prepared without considering your financial objectives, situation, or needs. Forex and derivatives trading involve significant risk and may not be suitable for all investors. The value of investments can rise or fall, and you could lose all your invested capital or more.

 

Before acting on any information provided, you should consider its appropriateness in light of your personal circumstances and seek independent financial advice if necessary. It is recommended that you review the relevant Product Disclosure Statement (PDS) and Financial Services Guide (FSG) before making any trading or investment decisions.

Trading in forex and derivatives carries a high level of risk, and leverage can amplify losses as well as gains. Past performance is not indicative of future results. You should only trade with funds you can afford to lose.

 

For further details, please refer to our full terms and conditions, risk disclosure statement, and legal documents.

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PI Certificate of Insurance - B1969DS2400001 TradingPool PTY LTD
The information provided here is intended for general knowledge and informational purposes only, and does not constitute financial, general, or professional advice. It's crucial to conduct your own research or consult with a qualified professional before making any decisions based on this information.

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